Duration - 1 day

This course is becoming increasingly popular for staff working in a multitude of care settings. Although once considered suitable for mental health establishments, this course has been provided for staff working in areas such as A&E, Health care of the elderly, lone community workers and also for front line staff working in Community Care settings such as health centres and general practices. Please note that delegates will need to complete a health questionnaire prior to undertaking the practical element of the session.

Course Overview

• What is violence / aggression?

• Why do people respond aggressively?

• Recognising the signs of aggression

• Different methods / models for dealing with a conflict situation

• The Legal Position - 'Reasonable Force'

• Policy procedures and risk assessment

• Caring for the individual

• Safety and working alone

• Psychological and Physical Manoeuvres for de-escalation

• Use of positive / negative language

• Use of control of space

• Breaks and Escapes